· Manages training programs and learning experiences for adult learners in a site.
· Hires, trains and supervises a staff of trainers.
· Develops/implements training programs for contact center personnel, which may include management development programs.
· Develops evaluation and validation instruments to collect and interpret data assessing organizational needs and training program effectiveness.
· Identifies skill and knowledge requirements for sites/accounts through analysis of data from multiple sources.
· Designs learning strategies to fill needs as identified through analysis and in partnership with Coaches and Operations Managers.
- IT服务·系统集成
- 1000人以上
- 公司性质未知
- 上海闸北区江场三路221号