负责对客户投诉、反馈，及时响应，并与客户进行积极有效的良好沟通；
Responsible for customer complaints, feedback, timely response, as well as positive and effective communication with customers
负责针对客户投诉、反馈，在工厂内部组织问题解决（8D）小组，完成8D报告，提交客户；
Responsible for customer complaints and feedback, organize problem solving (8D) team in the factory, complete 8D report and submit to customer
为客户关于质量问题、售后问题提供服务，对客户服务人员进行管理和监督；
Provide service for customers on quality issues and after-sales issues, manage and supervise customer service personnel;
监控客户端的产品表现，统计分析，并反馈厂内，以做响应改善；
Monitor the performance of the client's products for quality problems and after sales performance, make statistical analysis and feedback to the factory for improvement;
代表客户，定期对内进行监督审核，验证相关改善措施的执行情况；
Conduct regular internal supervision and audit on behalf of customers to verify the implementation of relevant improvement measures;
领导布置的其他工作。
Other works arranged by managers.