职位描述：
position specification:
key account manager will be focus on the development of top strategy customers in the portfolio of the ocl. he/she will responsible to develop and implement ocl key account customer strategies and programs. build up key account customer management policy and process so as to translate sales goals into detailed workable plan and ensure the quality execution of sales plan. he/she need to build up crm system in ocl ne and responsible for customer satisfaction, and service level fulfillment by building and maintaining the customer service ‘control tower’
accountabilities:
responsibility for the account management
• manage overall customer relationships and well manage the enterprise touch for the high level management
• align with the zone/ branch to set up the efficiency communication channel with customer to resolve customer issues and improve otis satisfaction.
• lead customer satisfaction survey
• support ka business development team for the renewal of the current accounts’ framework agreement, price.
• responsible for customer data management & maintenance, including the customer needs, proposal preparation, pipelines, bidding and negotiation, win/loss debrief and milestones
• work closely with the ka contract management team for the proposal preparation and quotation of the landing projects.
• support management and other departments requests on account management
• other tasks from the management team
responsibilities for specific tenders:
• be single point of contact for the bidding process. this includes confirmation of receipt, asking questions on behalf of all zones
• support and coordinate the multi-zone proposal for the key projects bidding.
• lead and organize bidding kick off and review all documentation required for tenders before submission. this includes all rfi's, rfq's, response documents, implementation plans
• attend the meetings required with customer regarding the tender
• maintain the tender details in the common sales system, and also do the win-loss debrief and contract flow down to related key stakeholders.
• present the overall otis solution to the customer
key measurements:
• strategy customer booking units
• ar collection
• organic growth of the existing ka
• customer satisfactory.
principle working relations:
ne sales internal, zone / branch sales, installation and service department, high speed elevator department
qualification requirement:
• education: college and above
• experience: at least 5 years working experience in key account customer develop or management experience.
• language: english cet6 or higher, proficient english writing and reading, speaking ability.
• computer skills: proficient ms-office skill
• other key competencies: excellent leadership skill, analytical thinking, business innovation, business judgment, business practices and ethics, communication skills, customer focus, focus on results