summary:
this position is concerned with overall image over front office and food beverage operation and personnel with the hotel and a liaison role with all other departmental managers.
responsibilities:
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to help assistant manager block the room for vip guests
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to prepare the registration card and key card for vip guests
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to personally check all vip rooms and ensure top quality service is provided
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to welcome all guests and vip guests as many as and ensue that special attention is paid to families, handicapped etc.
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to ensure a sale attitude is adopted in the team at all times and maintains an awareness of all sales opportunity within the hotel. to ensure our customer receive a fast, efficient, friendly service
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to make daily guest room and public area inspections so as to be thoroughly knowledge able of the areas.
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should be well-versed in local city history, places of interest, shopping areas, theaters etc. and provide customers with alert service.
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to ensure all customers queries or requests are handled in polite, friendly, efficient manners.
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to monitor customer feedback and advise management where necessary
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to use the appropriate nonverbal communication (eye contact, gestures, posture) when communicating with others.
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to observe and evaluate staff on a regular basis and assist them in any way possible.
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to coordinate with other department to ensure all gusts septic requirements are met during their stay.
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to ensure that a consistent and high level of staff orientation and training is provided
other considerations:
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fluent english in verbal and written
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above 165cm
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22 year old or above
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good in people communication
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take initiative and attention to detail
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2 years hotel management experience
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familiar with all hotel procedures especially front office procedure