1.Handle all reservation requests via telephone, fax, mail and Internet in a friendly, efficient and prompt manner. 礼貌有效地处理通过各种途径收到的预定，如，电话，传真，邮件，英特网。 2.Handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation. 很好地运用聆听沟通技巧来接听电话完成预定销售。 3.Understand the importance of servicing internal customers as well as external. 了解并理解出色的为所有客人服务，无论是内部和外部的客人。